Accessibility Statement

Name: Bako Sanctuary C.I.C
Address: Ashburnham Road, Bedford
Telephone: +447395353283

ACCESSIBILITY STATEMENT
BAKO Sanctuary Community Interest Company

Last Updated: 10/02/2026

OUR COMMITMENT

BAKO Sanctuary is committed to ensuring our website and services are accessible to everyone, including people with disabilities.

WEBSITE ACCESSIBILITY

We aim to make our website as accessible as possible. This means you should be able to:
- Navigate the website using just a keyboard
- Navigate using speech recognition software
- Listen to the website using a screen reader
- Zoom in up to 300% without text spilling off the screen
- Change colors, contrast levels, and fonts
- Use our website translator for different languages

ACCESSIBILITY FEATURES

Our website includes:
- Clear headings and navigation structure
- Alternative text for images
- Good color contrast
- Readable font sizes
- Website translation tool
- Mobile-responsive design
- Keyboard navigation support

SERVICE ACCESSIBILITY

We provide accessible support by offering:

Communication Options:
- Phone support: +44 739 5353 283
- Email support: info@bakosanctuary.org.uk
- In-person meetings (by arrangement)
- Video calls (where preferred)

Language Support:
- Website translation tool
- Support in multiple languages through our diverse team
- Interpretation services available on request

Accessible Materials:
- Large print documents available on request
- Plain language materials
- Visual and written information

Physical Accessibility:
- Wheelchair-accessible meeting spaces (where we meet)
- Accessible public transport locations

KNOWN ISSUES

We are working to improve:
- Some PDF documents may not be fully accessible
- Some third-party embedded content (maps) may have accessibility limitations

We are actively working on these issues.

FEEDBACK AND COMPLAINTS

If you experience any accessibility barriers on our website or with our services:

Email: info@bakosanctuary.org.uk
Phone: +44 739 5353 283
Post: BAKO Sanctuary CIC, 42 Ashburnham Court, Ashburnham Road, Bedford, MK40 1DY

Please tell us:
- What you were trying to do
- The barrier you experienced
- Your contact details (if you'd like a response)

We'll respond within 5 working days and work with you to find a solution.

ENFORCEMENT

If you're not satisfied with our response, you can contact:

Equality Advisory and Support Service (EASS)
Phone: 0808 800 0082
Website: www.equalityadvisoryservice.com

TECHNICAL INFORMATION

This website is built using IONOS website builder and aims to conform to WCAG 2.1 Level AA standards.

The website has been tested with:
- Screen readers (NVDA, JAWS)
- Keyboard navigation
- Browser zoom functions
- Color contrast checkers

ONGOING IMPROVEMENTS

We are committed to continuously improving accessibility. We will:
- Regularly review and update this statement
- Test our website with users who have accessibility needs
- Provide staff training on accessibility
- Update our website and materials to maintain accessibility

This statement was prepared on [Date] and will be reviewed every 12 months.

BAKO Sanctuary Community Interest Company
42 Ashburnham Court, Ashburnham Road, Bedford, MK40 1DY

Email: info@bakosanctuary.org.uk
Phone: +44 739 5353 283

CIC No. 16897158